The three modes of guest communication
Guest communication in short-term rentals happens in three modes: pre-arrival (welcome, expectations, directions), during-stay (issues, questions, upsells) and post-stay (reviews, referrals). A great host designs each mode intentionally. Welcome-QR covers all three from a single guest-facing surface.
Pre-arrival: set expectations with a single link
Send the guest their Welcome-QR URL when they book. They can review check-in, WiFi, and the neighborhood before they board a plane. This one link eliminates the classic 'What's the WiFi again?' first-night message.
During-stay: WhatsApp when it matters, silence when it doesn't
Every Welcome-QR guide includes a Contact Host block that opens a pre-filled WhatsApp message. Guests only message when they actually need you — not for questions the guide already answers. This dramatically reduces support load without reducing hospitality.
Report a problem: turn complaints into action
Instead of a vague 'the AC is broken' message, the Report a Problem button sends you an actionable alert with the property name and issue prefilled. You can respond faster and more accurately.
Post-stay: the review CTA at the perfect moment
The bottom of every Welcome-QR guide features a review button — one tap sends the guest to your Airbnb review page. Trigger it during check-out when the good vibes are peak. Hosts see 20–40% higher review rates.
Language, tone and voice
Guest communication isn't just what you write — it's how it feels. Welcome-QR's templates are warm, minimal and hospitable. You can adapt them to your voice while keeping the polished feel.